Ticketing System

The ticketing system allows server members to create tickets to interact with server staff or a certain group of people in a more private manner than in public server channels.

Number of ticketing panels chage with the Premium level your server has:

• Without: 5

• Silver: 10

• Gold: 15

• Platinium: 20

You can get FlaviBot Premium at https://flavibot.xyz/premium

To enable the Ticketing system, go to your server's dashboard, you can access it with the /dashboard command on your server or go to https://flavibot.xyz/dashboard/ then select Ticketing under Server Management, like the image below:

To create a ticket panel, click Add panel

It will ask you how to name the panel, this will be used only in the dashboard to recognise which panel is which if you create multiple panels.

Click Yes to confirm the name of the panel.

Click Edit to then enter the config of the ticket panel.

You will then be met with a lot of config fields but dont panic, it's very straight forward

The first channel field is where the members will go to open a ticket, you can select this channel in multiple ticket systems if you want multiple.

The second channel field is for logs of channel opening and closing

Example of ticket logs

The next field is Support Roles this will set permissions for users who have this role to interact with tickets, such as claiming and closing tickets. You will have to add premission to the tickets category for the role to see tickets.

Then there is the Embed Description field, this will change the description of the ticket interface.

The last two fields will change the message when a user opens a ticket.

If you want to mention the user who opened the ticket, use the {author} variable that shows when creating the ticket panel.

If you want to mention a role, use the role's id and put it in <@&role-id> , to copy a role ID, go to the role list and right-click the role, then Copy Role ID

Developer mode might be needed (Discord settings > App settings > Advanced > Developer mode)